How to Ride Rise of the Resistance | Boarding Groups Tips & FAQs
Disney was using the virtual queue and boarding groups for the new attraction Star Wars: Rise of the Resistance since opening day. However, that has now changed and Rise of the Resistance paused the virtual queue to use a standby line for the first time in history.
In this post, we are going to explain how to use the boarding groups for Rise of the Resistance, answer all your questions, and give you the best strategy to get into the Virtual Queue to make sure you experience this amazing new ride!
Though Star Wars: Rise of the Resistance doesn't normally use a virtual queue, it does happen at times during special events at Hollywood Studios. For that reason we kept this guide, though most of the time you can just use the standby queue.
Consider this your Rise of the Resistance Boarding Groups 101 class, and by the time you finish reading it, you will know everything you need to so that you can have as seamless of a visit to this amazing new ride as possible.
We'll also continue to update this post as much as possible so you have the most up-to-date information on boarding groups for Rise of the Resistance.
Trust us, Star Wars: Rise of the Resistance lives up to the hype, and it will be totally worth the extra hassle it takes right now to get to experience it!
In the meantime, we are leaving up all our info about how to get a boarding pass for Rise of the Resistance in this post. If and when Disney starts using it again, it has all the information you need to join the virtual queue and get into a boarding group. Keep reading for more info...
Make sure you also check out our 1-Day Hollywood Studios Itineraries and Touring Plans (we have 2-Day ones too) which will give you all the information you need to plan your entire day.
Before we get started, make sure to sign up for our FREE Weekly E-Mail Newsletter. There we bring you the latest updates on the Rise of the Resistance Boarding Groups. You can sign up here: Join our E-Mail Newsletter!
Table of Contents
(UPDATE) Rise of the Resistance Using the Virtual Queue for Disney Jollywood Nights
Things always come around full circle, and you are probably getting some serious deja vu hearing that Hollywood Studios is bringing back the virtual queue for Star Wars: Rise of the Resistance, at least on a temporary basis.
In fact, Star Wars: Rise of the Resistance will use a Virtual Queue during the hard ticketed event "Disney Jollywood Nights." Boarding groups will be used during the entire event which starts on November 11, 2023 and during all of its 10 nights. The normal queueing options will remain the same during
Disney says a "Virtual Queue will be in place for Star Wars: Rise of the Resistance—so you can spend more time on the dance floor."
After more that two years of using it, Disney ditched the Virtual Queue on Rise of the Resistance and moved over to a standby queue and as an Individual Lightning Lane purchase. While we don't want to see it come back permanently, it's a good move during this ticketed event.
We like the change and ultimately it should make things less stressful using the virtual queue during Disney Jollywood Nights as it will give guests more time to enjoy the festivities and not spend all that time waiting in line to ride Rise of the Resistance.
Disney hasn't announced all the details for how the virtual queue will run during the event, but it will no doubt be very similar to the original signup process. Stay tuned for more as we update you on the latest Rise of the Resistance virtual queue procedures, times and keep reading for the full explanation and all our tips.
(UPDATE) Rise of the Resistance Changes to Standby Queue
The Boarding Groups system for Star Wars: Rise of the Resistance has been one of the most frustrating and confusing experiences for many visitors to Galaxy's Edge since its opening.
Just the thought of having to wake up early in the morning to battle with thousands of other people for a ride is too much for Disney World veterans, let alone first-time visitors.
Now, everything is changing, and starting September 23, 2021, Disney is pausing the Rise of the Resistance boarding pass procedure and guests now must wait in a standby line to ride.
You can read our full guide to using the Standby Queue for Rise of the Resistance where we share the wait times as well as tips and strategies.
Disney commented on the latest change to Rise of the Resistance:
"We know our guests love choice and flexibility when planning their time in a theme park—which is why, starting Sept. 23, we will pause the use of virtual queue for Star Wars: Rise of the Resistance and guests at Disney’s Hollywood Studios may experience this incredible attraction using a traditional standby queue for the first time since it opened in 2019.
Virtual queues continue to be helpful with attraction access, merchandise launches, grand openings, and more, and guests should continue to check the My Disney Experience app for the latest on how we’re using virtual queues across Walt Disney World Resort including its potential use at Star Wars: Rise of the Resistance at a later date, or from time to time."
Getting rid of the virtual queue is likely due to launching the new Disney Genie service and integrating the Lightning Lane paid attractions. Rise of the Resistance will be the most popular choice for a paid attraction and with guests seeing extremely long wait times it is likely to push them to pay to ride.
It's interesting that Disney used the wording "pausing" the virtual queue instead of something more final. That seems to imply they are potentially open to going back to the virtual queue in the future if need be.
For now, the Disneyland version of Rise of the Resistance will continue using the virtual queue until Disney says otherwise.
(UPDATE) Rise of the Resistance Changes Boarding Pass Procedure
It's no secret that getting a boarding pass for Rise of the Resistance has been one of the worst experiences in a Disney park since the ride opened. Thankfully that is changing and they are taking a new approach to the Virtual Queue for that ride.
Starting in December 2020, Disney changed distribution times for the Rise of the Resistance virtual queue will take place at 7:00 am and 1:00 pm daily.
Instead of having to wake up early and be inside Hollywood Studios to make your reservation, at 7:00 am each morning guests will now be able to get a Rise of the Resistance boarding group from their resort, or any other place nearby.
This will make for a much less frustrating experience and guests will know before going to Hollywood Studios whether they have a boarding pass or not.
Here is the breakdown:
- Guests with a valid ticket or annual pass and a Disney Park Pass reservation for Disney’s Hollywood Studios will be able to access the virtual queue system and check for an available Rise of the Resistance boarding group starting at 7:00 am on the day of their park reservation. This can be done before you leave your Disney resort hotel, or wherever else nearby you might be at that time.
- If you weren't able to get a boarding group at 7:00 am, the virtual queue will reopen daily at 1:00 pm for another chance. During this second wave of reservations, guest guests must be inside Disney’s Hollywood Studios, and access to a boarding group is subject to availability and not guaranteed.
We certainly think this is a better idea than what Disney has been doing up to this point and it should relieve some of the frustration commonly found among guests.
The only problem is that right now guests are still tied down to visiting Hollywood Studios on the day they have a park reservation. That means if you wake up at 7:00 am and don't get a boarding group, you can't go to another park and try Hollywood Studios another day.
You are still stuck going there with the hope of getting a boarding pass at 1:00 pm.
We're hoping that Disney will change their policy and start letting guests who didn't get a boarding pass for Rise of the Resistance, switch their park reservations at Hollywood Studios to another day.
That would be the best solution if possible, though we don't know how feasible it is. If you wanted to change to the Magic Kingdom for example that morning, that park might already be at capacity for the day. This issue is still not resolved with park hopping now back at Disney World since you can't change parks until 2 pm.
As far as the location, the wording from Disney says "wherever else nearby you might be at that time." How far away can you be to still make reservations? Do you have to be on Disney World property?
From everything we've tested so far, you can be off Disney World property and in the Orlando area and still have access to the virtual queue. We've even heard of someone getting in who lives 3 hours away!
Disney also recently removed the plexiglass shield from the Rise of the Resistance ride vehicles, which should roughly double the overall ride capacity per hour, and ultimately means more people per day getting on the attraction. They also removed the dividers from the queue.
These new changes to the Rise of the Resistance boarding passes are now in effect and are working well so far. We'll report back as soon as any more changes are made.
What are the Virtual Queue and Boarding Groups?
Disney created the Virtual Queue to give guests the opportunity to enter boarding groups without having to wait hours in line for their desired attraction. This means you can save a spot in line, go do something else, then come back when your turn is ready.
Disney started implementing the virtual queue in Disneyland and then later in Hollywood Studios for the openings of Star Wars: Galaxy's Edge. It was used a little bit, but there was never the tremendous demand for Star Wars Land as originally thought and so it was phased out after a few days of operation.
That, however, has changed since the opening of Star Wars: Rise of the Resistance. Crowds for this new ride have been so large, that Disney immediately started using the boarding groups starting on opening day in Hollywood Studios, and it's been necessary ever since.
You can't ride Rise of the Resistance at this time without a boarding pass, so it's crucial you understand how the system works before going.
The Disneyland version of Rise of the Resistance is also using boarding passes, and while the strategy is slightly different there, the basic rules still apply in both parks.
Read our guide to Disneyland's version of Rise of the Resistance for more specific info on the crowds and boarding groups there.
Make sure to stay updated here for the latest strategies and what differences there are for Boarding Groups between the two parks.
How Do Boarding Groups Work for Rise of the Resistance?
There are two ways to join a boarding group and the virtual queue:
- From outside the Disney park before it opens (7:00 am).
- From inside the park in the afternoon for the second round of boarding group distribution (1:00 pm).
You or members of your group no longer have to be inside the park front entrance before they can get into the Virtual Queue.
That's right, you now can join the virtual queue and get your rise of the resistance boarding pass without even going to the park. This is a new change and different than when riding during the first 11 months of operation.
Starting at 7:00 am each morning, guests who have valid theme park admission and a Disney Park Pass reservation for Disney's Hollywood Studios that day can access the Virtual Queue system using from their Disney resort hotel or a nearby location.
Rise of the Resistance boarding groups are only accessible via the My Disney Experience mobile app.
If you want to get a Rise of the Resistance boarding pass at the 1:00 pm distribution time, reservations can NOT be made from outside the park. You will need to be INSIDE Hollywood Studios, just like in the past.
- IMPORTANT - Guests will NOT be able to book a Rise of the Resistance boarding group if they are coming to Disney's Hollywood Studios as their second park of the day by using the park hopper option. It only works if you make Hollywood Studios your FIRST park of the day and have a Park Pass reservation.
How to Do It
Here are the steps you need to enter a boarding group for Rise of the Resistance:
- At 7:00 am sharp, open My Disney Experience and go to: “Star Wars: Rise of the Resistance – Request Access with Virtual Queue”. (This is available at 7:00 am or later, if you try it before it won't work).
- Click on “Join.” You will then see the boarding status of Star Wars: Rise of the Resistance and if boarding groups are still available.
- If boarding groups are available, tap the “Join Boarding Group” button.
- On the next page, select any names from your party that you want to be in your boarding group and then press "Join."
- You will then be given a boarding group number and an estimated return time. When your number is called, proceed to the entrance of Rise of the Resistance.
- Make sure to download the My Disney Experience app BEFORE going to Hollywood Studios. Technical issues can happen with electronic devices, so make sure your account works and you are already logged in before heading to the park. This will save you valuable time once you are there.
- Make sure you have your Park Pass booked for Hollywood Studios on the day you are planning on going.
- We also recommend booking multiple days for Hollywood Studios since you might not get a boarding pass on the first day. This assures the best chance of riding.
- As an alternative way to access the Rise of the Resistance virtual queue, tap the "Menu" button inside My Disney Experience and then tap on the "Virtual Queues" icon. Once there, tap "Join Virtual Queue."
Prepare Boarding Party Before 7AM
A new trick to make getting a boarding pass easier is to confirm your party before 7 am or 1 pm when distribution times start.
Guests still must wait until 7 am (or 1 pm) to join the virtual queue, however, you can confirm your boarding party up to one hour earlier at 6 am or 12 pm.
By creating your party in advance, it will save you valuable time when the distribution times begin and you go to join the virtual queue.
- To confirm your party ahead of time, any time after 6 am open the My Disney Experience app and click "Join Virtual Queue" and then the button "Confirm Your Party."
- Select your friends and family you want to add to your party and click "Confirm Party."
- At 7 am or 1 pm when the virtual queue opens, just refresh the same page and click the "Join Queue" button.
You don't need to create your party exactly at 6 am, as long as it's set up before 7 am you should be ok.
If a Distribution Time Has Filled?
If you try for a Rise of the Resistance boarding pass and are unsuccessful at the 7:00 am distribution time, you can always try again at the second distribution at 1:00 pm.
- REMEMBER: You need to be inside the park to get a boarding group during the 1:00 pm distribution.
If there is no more room in the Virtual Queue for a particular distribution time, a message will show on the "Join Virtual Queue" screen saying that distribution time is complete. This happens first at the 7:00 am window, then again at 1:00 pm.
Once distribution for the 1:00 pm window is complete, capacity for the attraction that day is finished.
How Do I Know When My Boarding Group is Ready?
Checking whether your turn is ready in the Rise of the Resistance virtual queue or not can be done either by checking your status in My Disney Experience or looking at the information boards throughout the park.
You can check if it is your boarding group’s turn by looking at the same “Star Wars: Rise of the Resistance – Request Access with Virtual Queue” screen in My Disney Experience and looking at "My Queues."
The green indicator bar will give you an idea of how close you are for your group to be called.
- You have 1 hour to return from when your boarding group gets called.
One change Disney has recently made to the Virtual Queue system is it no longer tells you which boarding groups are currently boarding. It does, however, tell you your “Estimated Return” time. This number counts down the approximate remaining minutes until your group is called.
We find this to be a much better way of letting guests know how much longer they have to wait than just listing a boarding group number.
If you enable "Push Notifications" for My Disney Experience, you will get a message across your mobile phone screen which will tell you right when your boarding group is ready.
With the recent changes, we have found automatic notifications don't always work. We still recommend checking how much time you have left manually from time to time, just in case your push notifications aren't working for some reason. You definitely don't want to miss your turn!
When your group is boarding you'll see the message displayed in the Virtual Queues section of the app: “It’s Time, Head to the experience by: (insert time).” When you see your group numbers ready, head to the queue to board the ride.
When you arrive at the attraction queue, Cast Members from Batuu are stationed outside checking guests' Virtual Queue status with iPads. Once you are confirmed, you can go in.
Does Everyone Have to Be in the Park to Join a Boarding Group?
No, at least not for the first distribution time of the day. This has changed recently and now you can make reservations in the virtual queue from outside the park, even from your Disney hotel or a nearby location.
If you want a boarding pass for the second distribution time at 1:00 pm, all members of your party must be inside Hollywood Studios in order for you to add them to the virtual queue for Rise of the Resistance.
That means they must go through the turnstiles scanning their MagicBand and park pass reservations.
Unfortunately, this means you can't send one member of your party early to get a boarding pass for everyone else, you all need to be there.
Do All Guests Have to Have the My Disney Experience App?
Each member of your party does not have to have the My Disney Experience app, but they need to at least have to be registered in the My Disney Experience system, and linked to the account of whoever is making the reservations, BEFORE reserving a boarding pass.
Even if your friends and family are in the park with you, you won't be able to make a reservation for them until their accounts are linked to yours.
All adults with a smartphone should have their own My Disney Experience account which will then be easy to link to your own. Others who don't have their own account, such as children, should be added to your account as guests.
Again, do all this BEFORE even going to Hollywood Studios so you aren't panicking once you are there.
Once you are in the system and making your reservations in the Virtual Queue, just link whoever you want to include from the list of your family and friends, and you are good to go.
Disney recently made a helpful change to how Friends and Family are connected to your boarding group. Before you would have to select each member of your party, now all friends and family members who hap tapped into the park will automatically be checked off when booking your boarding group.
That is a nice timesaver and helps simplify the process so you don't have to look for them yourself.
My App Isn't Working. What Do I Do Now?
The worst-case scenario happens and My Disney Experience (or Disneyland app) isn't working right when you are trying to reserve your boarding pass for Rise of the Resistance. What should you do?
Luckily, there are plenty of Disney Cast Members who are part of the Guest Experience Team that can be found throughout Hollywood Blvd, who can help you to fix your issue and get a boarding pass.
The Guests Experience Team can be spotted by their blue shirts and are more than willing to help you solve your problem.
Should I Use Wi-Fi or My Cell Network When Getting a Rise of the Resistance Boarding Pass?
This is one of the most asked questions we get. Even though we've done both and very rarely had a problem, we think using your own cell network gives you a better chance of getting a boarding pass.
By default, if you have your Wi-Fi turned on, your phone will probably connect to Disney's network. Most of the time it's worked for us, but it can be risky since Disney's Wi-Fi is sketchy and at times doesn't work.
That's why we say to use the cell network on your phone.
It's usually a more reliable connection and is better equipped to handle thousands of other data requests simultaneously, something we can't say is always true about Disney's network.
Those extra seconds could mean the difference in riding or not.
Backup Boarding Groups
Disney has also introduced a "Backup Boarding Groups" system. Regular boarding groups start filling up as normal every morning, immediately upon park opening. However, there are now additional "Backup Boarding Groups" that additional guests can be put into, giving them the opportunity to ride.
If Rise of the Resistance is running efficiently during that day and all the guests in the regular groups ride before the end of park hours in Hollywood Studios, Disney is then queuing up guests from the backup groups. This means that those guests then have the possibility to get to ride Rise of the Resistance.
Again, those riders only get called if the original boarding groups move through the attraction and there is still time left that day.
Right now it seems that Disney is counting boarding groups from 1-60 (approximately) as "Regular Boarding Groups" and if you get one of those numbers you are almost guaranteed to ride. The "Backup Boarding Groups" include groups higher than that, and those are not guaranteed to ride that day.
(The number of assigned "Regular Boarding Groups" is much lower than before when as many as 200 or more groups could ride in one day. We'll keep an eye on this and update you when we have more info.)
Or course if you do get called from the backup group to go on Rise of the Resistance, that time will be in the evening.
Distribution of these Backup Groups happens when the normal distribution groups give out all remaining regular boarding passes. It's also not guaranteed these backup groups will be available every day.
Our strategy is a little bit different now than before the park closure. There are multiple windows to book a boarding group and with the option to join before going to the park, it's not necessary to get there so early.
You won't need to arrive many hours before opening like in the beginning.
How to Get a Low Boarding Group Number
Mere seconds are what separate you from getting a low boarding group number or a high number, or worst of all, not getting a boarding group at all.
Here is what we've found to be the best way to secure a boarding group to begin with, and to get a low number if everything goes right.
This might mean the difference between riding Rise of the Resistance in the morning and having the rest of your day free to do whatever you want or having to stay in the park until the afternoon just because you are waiting for your turn to be called.
Have Multiple People Getting Boarding Groups
This is the first part, and the most important. If you are with a group of people, even as small as two, you DO NOT want to only have one person attempting to get a boarding pass with My Disney Experience while the others are standing there, hoping for a miracle.
Get everyone in your group who is capable of using a smartphone on the My Disney Experience app, trying to get a boarding pass for Rise of the Resistance.
The reason for this is it's far too easy for someone to make a mistake or have the My Disney Experience app freeze upon you. If that happens, you can forget about a low number boarding group, and possibly forget about ANY boarding group at all.
Don't leave it all up to one person, especially if this is your only day on your vacation you have to visit Hollywood Studios.
The first person to secure boarding passes for the group will get the confirmation. At that point, anyone else who attempts after the passes are secured will just get a message saying they are already in a group. No harm done and no downside for you.
If you do just this, you will greatly increase your odds of getting passes and a low number at that.
Your Timing is Crucial
Once you have everyone on board to get a boarding group, the timing in which you open the My Disney Experience app will be critical to whether or not you can get a low number boarding group.
We recommend opening the My Disney Experience app 5-10 seconds before the official virtual queue opening time.
This is approximately how long it takes to load the app up to the home screen, depending of course how fast your phone is.
- Once the page loads hit the "Star Wars: Rise of the Resistance - Request Access with Virtual Queue" button, bringing you to the next page.
- There if the "Join Boarding Group" button is RED, then click it and join a boarding group.
- If it's not red, then quickly swipe down on the screen which should refresh the page. Do this until given the option to join the Virtual Queue. From there you should be able to click "Join Boarding Group."
- Repeat until it works.
TIP: Run some tests at home first to see how many seconds it takes.
Even though you won't actually be able to join a boarding group from home, it will get you familiar with the app and how the whole process works, which will be invaluable to your success in scoring a low boarding group.
You don't want to leave this to chance.
How Many Times Can I Ride Rise of the Resistance?
Even after the Disney parks reopen, guests are limited to one ride per day on Star Wars: Rise of the Resistance.
In the beginning, guests who arrived early were able to ride multiple times, and many other guests were locked out, finding all boarding groups filled for the day.
Now if you try to get a second boarding pass, a notification will show up on My Disney Experience telling you you've already been on the ride that day and you will have to try another day if you want to ride again.
This might change in the future, but for now, you can only ride once.
What Time Do Boarding Groups Open?
There have been quite a few rules for Rise of the Resistance and the Virtual Queue since it opened in December 2019.
In the beginning, guests were able to join a Rise of the Resistance boarding group as soon as they entered the park. The virtual queue didn't work from outside the park, but only when you pass through the tap points of the park entrance can you join a boarding group.
Then for months, Disney was only opening the virtual queue at the park's listed opening time, even if they opened the gates to let guests in earlier than that to let people in line.
Disney has modified the rules and now Star Wars: Rise of the Resistance has 2 times per day to book boarding passes in the Virtual Queue:
- 7:00 am
- 1:00 pm
However, during the 7:00 am distribution time, guests can reserve a spot in the virtual queue from OUTSIDE the park.
Boarding groups are available to ALL GUESTS at the same time, exactly at 7:00 am and 1:00 pm each day. This is a HUGE change and means getting into a boarding group is now completely different.
At least this means you won't have to be at the park entrance at 5:00 am like in the early days, or even at rope drop. That used to be the only way you could get to ride Rise of the Resistance. Getting up that early is no longer necessary.
Obviously, it's still optimal to get a boarding pass during the first booking window. With boarding passes split across two booking windows, if you don't get a pass for the first group at 7:00 am you can try again at 1:00 pm.
Our recommendation is that since boarding passes still run out extremely fast (within seconds), you still want to be online for that first booking window at 7:00 am if it's really important to you to get on this ride.
What Time Do They Open the Park?
This is much less important after the recent changes, and it doesn't matter what time you get to the park (at least as far as Rise of the Resistance is concerned) as long as you are there in time for your boarding group.
If you are interested in other Hollywood Studios attractions like Smugglers Run, Slink Dog Dash, etc, we still highly recommend arriving for rope drop, as you will have a big advantage with those rides.
Right now through the Summer and Fall, Disney is opening Hollywood Studios at 9:00 am.
However, even though Hollywood Studios has a later opening time, remember that the first boarding groups are accessible starting at 7:00 am from outside the park.
Disney is allowing guests to enter the park about 30 minutes before the official park opening time. We are unsure if this will continue and if guests will keep getting let into the park before 9:00 am or not, but it's a good idea to allow guests to practice distancing.
The important takeaways are:
- There are 2 Boarding Group Distribution windows: 7:00 am and 1:00 pm.
- You no longer have to be inside the park to reserve a boarding group for the first distribution time of the day.
- All members of your group have to be inside the park to enter the virtual queue for the second distribution time.
- Be there for rope drop if you are interested in riding the other park attractions.
- You have a much better chance of riding Rise of the Resistance if you try for a boarding pass at 7:00 am, rather than showing up later.
What Time Do Boarding Passes Run Out?
First off, it's important to note that there are two kinds of boarding passes for Rise of the Resistance:
- Regular boarding passes which guarantee a ride on Rise of the Resistance that day.
- "Backup" boarding passes which give you the possibility to ride, but are not guaranteed.
So far since reopening, the guaranteed regular boarding passes for Rise of the Resistance have run out every day within minutes of the official virtual queue opening time. Recently it's even been less than 1 minute after opening the Virtual Queue.
That means if the opening time is at 7:00 am, expect passes to run out by 7:01 am, or earlier.
If the distribution opening time is 8:00 am, expect passes to run out by 8:01 or earlier. Yes, we know this is insane!
When it had a 6:00 am opening it was the same thing and they sometimes sold out in less than 1 minute at 6:00 am!!
Keep checking the Hollywood Studios hours to make sure you know what time the park opens on the day you go. Keep checking it up to the day before, because Disney continues to modify the schedule.
Now of course those are the numbers for just the first distribution time slot at 10:00 am. What about the 1:00 pm time slot?
Afternoon virtual queue distribution has been selling out equally as fast as the morning and groups are usually filled within 30 seconds to 1 minute of the Virtual Queue opening.
Again, we are talking about the regular boarding passes for Rise of the Resistance, the ones that guarantee you a spot that day.
There is also the possibility to get a "Backup Boarding Pass" which only are distributed AFTER all the original boarding groups have been given out. These are typically groups 126 and higher.
While Disney had been good at getting a lot of people through the backup groups every day prior to the closure, backup groups haven't been as much of a factor recently.
It's important to remember that you aren't guaranteed to ride if you are in one of those groups. If Rise of the Resistance experiences more downtime than usual, it affects how many people can ride per day.
Backup groups are distributed in the second booking window, and sometimes are not distributed at all depending on how the ride is running that day.
While it's possible you will get to ride Rise of the Resistance if you are in a backup boarding group, we still feel it's safer to be in one of the regular boarding groups, which means arriving early.
Honestly, if you're coming all the way to Disney World and really want to ride this, is it going to make that much difference getting up before 7:00 am to make sure you get into the virtual queue right as it opens. If you are going to do it, do it right!
Does Hollywood Studios Open at the Same Time for All Guests?
Yes. No matter if you are staying at a WDW resort or staying off-site, Hollywood Studios opens at the same time for all guests. This isn't a perk guests get for staying on-site.
Boarding Groups Strategy
We think incorporating the virtual queue for Rise of the Resistance has been one of the most difficult guest experiences in the Disney parks maybe ever. While it's a very good idea, technical issues, frequent closures of the ride, and the overwhelming popularity of it have turned getting a Rise of the Resistance boarding group into a nightmare.
That doesn't mean it can't or won't work better in the future, but a lot of changes need to be made. Thankfully, Disney has started listening to guest complaints and things look like they are getting better.
Here are some more answers to general strategy for using the virtual queue for Rise of the Resistance:
What Day of the Week is Best for Visiting Hollywood Studios for Rise of the Resistance?
Before the closure, weekdays (Monday - Friday) were by far the best days of the week to visit Hollywood Studios for Rise of the Resistance.
Usually, we would say to avoid going on the weekends (Saturday and Sunday). This is when the locals who normally have to work also want to go on Rise of the Resistance, and therefore you'll be fighting both tourists and locals.
However, since there are a limited number of guests who can visit the park each day, it doesn't matter which day of the week you go at this time. You might even have better luck on the weekend since more people are visiting the other parks.
What Time Do I have to Arrive at the Park?
The short answer is: Whenever you want. Getting there before the park opens is no longer necessary for Rise of the Resistance.
To ride Star Wars: Rise of the Resistance you have two options:
- Get a boarding pass at 7:00 am during the first distribution group.
- Go later, in time for the 1:00 pm distribution.
Each of these options has different positives and negatives, but before we go into more detail, we want to make it clear we still think arriving early is the best overall option for touring Hollywood Studios.
It just isn't needed if you are only interested in riding Rise of the Resistance.
Historically, regular boarding passes have sold out every day within the first few minutes of the park opening time. That means if you waited to show up until the official opening time or shortly after, there is a good chance you won't get one and might end up not riding Rise of the Resistance that day.
Things are still in motion a bit as Disney continues to modify the experience, but here are some new factors to take into consideration.
If you only care about Rise of the Resistance, you don't need to get there early.
Make sure you are online at 7:00 am on My Disney Experience to get a boarding pass. If that goes badly, be in the park before 1:00 pm to try again during the second distribution.
However, if you are planning on doing a full day at Hollywood Studios and want to see a lot more attractions, we are suggesting to arrive 1 Hour BEFORE the listed park opening time.
That means if it's opening at 10:00 am, plan on being there are 9:00 am. If it opens at 9:00 am, get there at 8:00 am.
1 hour is good to aim for because it gives you leeway in case you run into traffic or there are transportation delays (this is likely). Then when you arrive you need to go through security and the tap points, so it's better to be safe than sorry.
Now that Disney is opening the virtual queue at 7:00 am, it isn't necessary to arrive 2 or more hours early anymore. If you do that you are just throwing away sleep as it doesn't give you an advantage over anyone else.
We will keep monitoring it, right now we feel 1 hour early is plenty of time.
While that may still sound extreme, it will save you a tremendous amount of time while experiencing the other Hollywood Studios attractions. Showing up this early allows you to do the majority of the Hollywood Studios attractions before the long lines start.
Some will tell you this is not the case and you can still show up a lot closer to the listed opening time and still get a boarding pass for that day.
While this might be true, you have to remember you need to pass through the security bag check and the tap points, so we recommend giving yourself enough time.
Before this latest change, it was more important because you HAD to be in the park before opening.
Now the Rise of the Resistance-only benefits of arriving early have been eliminated since other guests can join the virtual queue before coming to the park.
Rope drop has calmed somewhat now since many people won't bother coming early if they know they aren't getting on Rise of the Resistance. That gives you even more incentive to go early since wait times will be optimal.
Is there a Limit on the Number of Times I Can Try for the Virtual Queue?
No there isn't. Guests are limited to one RIDE per day on Rise of the Resistance, but if you can't get into the Virtual Queue on the first try, you can try again at 1:00 pm.
Can't I Just Come for the Afternoon Distribution Times?
I get it, waking up before 7:00 am on your vacation is not the most pleasant idea in the world. So can't you just skip it and be at the park for the 1:00 pm distribution time?
While it is true you can skip the 7:00 am boarding pass distribution time and still try at 1:00 pm, I wouldn't really recommend it. While technically you can come for the later group, it's going to make it harder to get into the Virtual Queue.
For one, considering each distribution time sells out in a minute or less, the more chances you have at trying for a boarding pass, the better your odds are at getting in. The more times you play, the better your chances are of winning, and not participating in the first time slot is knocking off 50% of your chances.
The bigger issue is that not all distribution times have the same amount of boarding groups available.
If Rise of the Resistance is having issues and delays throughout the day (which is likely), by the time the afternoon slots come, the ride could be backlogged, which means inventory is less and they aren't going to have as many passes left to give to guests.
Plus due to the unreliability of the ride, even if you are in the last boarding group at 1:00 pm, it doesn't mean your group will be called, so better to be in the first group.
That's why we say if riding Star Wars: Rise of the Resistance is important to you, make sure you are online before 7:00 am to be a part of the first group to enter the Virtual Queue.
It really doesn't cost you anything except waking up a little early. In the long run, this new change will save you time since you don't need to get to the park so early if you already know you aren't getting on Rise of the Resistance that day.
Read our Hollywood Studios Rope Drop Guide which will help you plan how to arrive at the park and what other attractions you should be planning around.
Recent Ride Capacity and Downtime
One big problem with the ride is its unreliability, with lots of downtime during the morning hours especially. Throughout the summer, there were some great days for Rise of the Resistance capacity, with few problems occurring.
There were also some major delays and Rise of the Resistance has even opened extremely late on a couple of occasions, making guests wait hours before the first groups entered.
In July and August, Rise of the Resistance has spent 20-40% of the day closed as problems were being resolved.
On numerous days recently, there have been periods of 2-3 hours or more before the first guests rode the attraction! Not to mention other shutdowns throughout the day.
Things have gotten worse in the last couple of months and the ride has seen downtime as high as 50% of the day or higher. That is still way too much for the most popular ride in the Disney theme parks.
So far the record for the most boarding groups to ride Rise of the Resistance in one day is 211, and that was on 12/31/19. Things have gotten much slower lately though since reopening, though the average per day in 2021 is around 150.
Here are some of the daily totals for the Number of Boarding Groups that were able to ride Rise of the Resistance before the park closure:
- 8/9/21: 122
- 8/8/21: 167
- 8/7/21: 166
- 8/6/21: 168
- 8/5/21: 160
- 8/4/21: 121
- 8/3/21: 159
- 8/2/21: 166
- 8/1/21: 168
- 7/31/21: 155
- 7/30/21: 86
- 7/29/21: 140
- 7/28/21: 145
- 7/27/21: 136
- 7/26/21: 103
- 7/25/21: 151
- 7/24/21: 147
- 7/23/21: 148
- 7/22/21: 138
- 7/21/21: 148
- 7/20/21: 148
Disney hasn't made it public what is causing the increased downtime, but it's clear Rise of the Resistance has been running more problematically of late, and loading groups slower than before.
If you go to thrill-data.com you can see the updated wait times and boarding group info for Rise of the Resistance. Looking at the data there is eye-opening and shows this positive trend upward.
When it first opened up it was rumored that Disney was only getting 800 or so people through the attraction per hour. Now that number got up in the 1,000+ range or more, with the target being around 1,500 when things are running optimally.
Right now we have no idea how many people are going through the ride, but it is significantly slower since the reopening. This should improve with Disney increasing ride capacity after adding the plexiglass shields in the ride vehicles.
These difficulties and improvements are normal as Cast Members need time to get a handle on running a ride this complex, and as the weeks go by, we should start to see more and more improvement.
Alternatives to Waking Up Early
Let's face it, not everyone wants to get up before the sunrise when they are on vacation to ride a theme park attraction.
While we still stand by our best strategy, which is waking up early, getting a boarding pass at 7:00 am, and then getting a big part of Hollywood Studios done before the crowds, there is another option.
Besides opening boarding pass distribution up at park opening, getting a boarding pass is also possible at 1:00 pm. That means you can show up late and still have a chance of riding Rise of the Resistance.
Besides that, you also can get one of the backup boarding passes which also gives you a chance to get into the Virtual Queue, albeit a smaller one since there are not a lot of boarding passes left after the 1:00 pm slot.
Keep in mind though, planning on getting a backup group is not a good strategy and should only be done in emergencies.
First, if you wait, you run the risk that there might not be any backup boarding passes left, which means you definitely won't be riding. Second, just because you have a backup pass, doesn't mean you will get to ride. It's a chance, but it's 50/50 at best.
On the plus side, since a backup boarding pass will be at the end of the day, you don't have to stay in Hollywood Studios all day to wait. This is a perfect idea if you aren't really interested in seeing many other Hollywood Studios attractions that day, or if you just want to experience the park at night.
This strategy works even better if you don't want to tour many attractions in Hollywood Studios. Since it can be a half-day park, you can organize experiencing the other attractions in the afternoon and evening when you come back to ride Rise of the Resistance.
Again, backup groups are for someone with a higher risk level tolerance to experience the ride. If you only have 1 day to visit Hollywood Studios, then I wouldn't risk it. Go early for the regular park opening instead.
- REMEMBER - You can't book a Rise of the Resistance boarding pass if you are coming to the park as your second park of the day using the park hopper option. It only works if Hollywood Studios is your FIRST park of the day, the one you booked your Park Pass Reservation for.
Our top recommendation is still waking up in time for the 7:00 am online distribution, then going 1 hour before the park opening.
You'll have two different chances to get into the Virtual Queue, which gives you the best chance to ride Rise of the Resistance, and you'll be able to ride more of the other attractions too.
Once We Have a Boarding Group, Can We Leave Hollywood Studios and Come Back?
Once you get your boarding pass, you absolutely can leave Hollywood Studios and come back later. Having online boarding group distribution, also means you can secure a pass, then show up to the park later on.
For example, if your boarding group is in the 60-80+ range, you most likely won't get called until mid-afternoon or evening.
If you want to show up at noon, that's ok. Or if you want to leave Hollywood Studios early and then go back to your resort, feel free to do so.
One of the big benefits is being able to go to another park if you had a long wait for Rise of the Resistance. Since park hopping has returned that is now possible again in the afternoon.
If you do leave, just make sure you keep an eye on what your estimated boarding time is so you can get back in time to ride.
Remember you have 1 hour to enter the ride queue once your boarding group is called, which isn't a lot of time considering there could be transportation delays, etc. We recommend to start coming back even before your group gets called to give yourself extra time.
When Should I Return to the Queue to Ride?
Once your boarding group gets called to return, you have 1 hour to do so before your boarding pass expires. However, that doesn't mean you should return immediately right when your group is called?
In our experience, if you have an early boarding time (first 20-40 groups) you will be called before 12:00 pm. You could return to ride Rise of the Resistance right away, which is fine if that's the only attraction you are interested in doing in Hollywood Studios.
A better strategy, however, would be to wait till your hour is almost up and do the other Hollywood Studios attractions before the lines get too crowded there.
We've been able to ride all the major Hollywood Studios attractions (Tower of Terror, Slinky Dog Dash, Toy Story Mania, Rock 'n' Roller Coaster) some days while waiting for our Rise of the Resistance boarding group to be called.
If your group is called and you return to Rise of the Resistance right away, however, you will most likely experience much longer wait times for these other rides later on.
This is a perfect strategy and will allow you to save a whole lot of time in the long run.
At least now Disney tells you your estimated return time, so you have a good idea of when your group will be called. Then it's just a matter of showing up within one hour from that time.
How Long Does it Take to Get to the Ride Once Entering the Queue?
Once you actually enter the queue for Rise of the Resistance, it will normally take you about 20-30 minutes to get to the attraction pre-show where the ride begins.
If there are technical problems this could take a bit longer.
FastPass+ or Advance Dining Reservation Conflict with our Boarding Pass Return Time
Unfortunately, Disney won't switch the ADRs or your Virtual Queue time for you. You have either a 1-hour window, however, which might be enough time depending on when your ADR is and the time difference between the two.
Now that Disney has shortened the return time window, they will be having more guest complaints about this issue, so we'll see if anything changes.
Extra Magic Hours and the Virtual Queue
Right now Hollywood Studios isn't running either Morning Extra Magic Hours, or Evening Extra Magic Hours.
Even when it was running, Star Wars: Rise of the Resistance wasn't running during this event, and the maintenance crew uses that extra window as a buffer in case the ride goes down during the day and they need to fill it with guests later.
Either way, if you don't get a boarding pass, you aren't riding Rise of the Resistance anyway.
It's possible Disney will start offering this attraction with Extra Magic Hours in the future and that they will start running the Morning Extra Magic Hours again, but right now that's not an option.
As Disney does more Extra Magic Hours mornings at Hollywood Studios we will continue to update you.
Disney World VIP Tours
For a short period of time, Disney was allowing guests who were part of a Disney World VIP Tour to skip the virtual queue and walk right on to Rise of the Resistance.
This is was a big advantage for VIP Tour guests that was not available during the first year and a half the ride was open. Not having to go through the whole boarding pass process is a dream come true.
Shortly afterward, Disney changed the policy and now is no longer allowing VIP Tour guests to skip the boarding group process. No more special treatment. They still have to get into the Virtual Queue like every other guest.
This is a controversial subject from both sides as regular guests obviously don't like the idea that some people can just skip the hassle and get right on the ride. On the other hand, VIP tours start at $425, so when paying this incredible amount of money, they feel they should get preferential treatment.
As of now, there is no advantage to getting a VIP Tour for Rise of the Resistance. We'll keep you updated if anything changes.
Best Hollywood Studios Transportation for Rise of the Resistance
You have a few choices here: Disney Buses, Car, Uber/Ride Sharing, Walking, Boats, or the Disney Skyliner.
Since the objective is to get to Hollywood Studios early before opening, I would rule out any Disney World public transportation. That means no buses, boats, or Skyliner.
They are just too unreliable when trying to get there early, and even though the Disney Skyliner just modified its hours for Rise of the Resistance, it still doesn't get you there in time for the opening.
Taking a car or Uber is fine, and will get you there in plenty of time to get a boarding pass. If you show up super early (before 6 am), you might have to wait for the parking lot to open.
The best solution is to stay at a nearby Epcot-area resort and walk over. That way you don't have to rely on any form of transportation and you will arrive in plenty of time.
How Long Will Disney Use Virtual Queue for Rise of the Resistance?
While we really love the virtual queue and boarding groups for Rise of the Resistance, the only question left is how long Disney plans on using it.
The official language from Disney says they expect to continue using boarding groups and the virtual queue as long as they need to. Disney was originally hoping this would only last through the holiday season in 2019 and that after that they would have the technical issues under control and be putting out fast loading times.
That didn't happen though, and here we are almost at the end of 2021 and we are still using it. Honestly, we have no idea at this point how long the Virtual Queue will continue to get used.
There is no way Disney can stop using boarding groups at this stage because Star Wars: Rise of the Resistance is still too unstable of a ride at the moment.
Boarding Groups make the most sense right now because it allows Disney to control when guests get in line for the ride and how many at a time.
First, this is helpful when the ride breaks down because they only have to give return passes to a small number of people.
If the standby queue was running with a normal queue, the line would be hours long, and imagine how angry those guests would be every time the ride broke down. They would waste all the time in line. Disney would also have to give return tickets to all the FastPass guests, which would be more and more the more hours pass by.
Secondly, due to the current health problem, Disney needs all the help they can get controlling crowds in the parks, and seeing how Hollywood Studios has been selling out on the new Park Pass Reservation system, it looks like everyone still wants to ride Rise of the Resistance more than any other attraction.
The Virtual Queue really does have many advantages and it's the best system for the current state of the attraction. If you aren't a fan of the Virtual Queue, you're going to have to bear it some time longer.
We expect crowds to continue to keep increasing once the 50th anniversary arrives, and through the holiday season. It might drop some in early 2022, but next year will still be extremely busy for the foreseeable future and the people that come to Disney World will come to see Rise of the Resistance.
There is even a rumor that Disney will be introducing more rides to the Virtual Queue system, so that would seem like an even larger plan for boarding passes. That means it isn't going away from Star Wars: Rise of the Resistance either.
The virtual will continue to be used for the rest of 2021 and into 2022. Demand will be too high. After that, it's anyone's guess. At this rate, we will probably still be using the virtual queue in 2023 too.
It's really an unknown at this point, and I don't think Disney even knows yet.
You can sign up for our FREE Weekly E-Mail Newsletter where we will let you know as soon as Disney decides to stop using the Boarding Group system. You can sign up here: Join our E-Mail Newsletter!
Even if things go right and Disney stops using the Virtual Queue for Rise of the Resistance, that doesn't mean they will start using the regular FastPass+ system, especially since Disney has suspended the entire system right now.
We'll have to see what happens at this point and figure that Disney has a larger plan in play.
Read our Hollywood Studios Guide After Reopening for more information about all the attractions and how to tour the park right now.
Should I Just Wait Until 2022 or Later to Visit?
This is a complicated question, and before the park closure, I would have said not to wait and to go see the Rise of the Resistance ride right away. We felt that way is because everything is working perfectly right now and if you wait to go when you come back you run the risk of some of the special effects not working right.
Right now, however, there are just too many mechanical issues with the attraction. That combined with a lower hourly capacity doesn't make for the greatest guest experience.
The problem is that 2022 will have big crowds unless the current health crisis really ramps up. Overall park attendance is increasing as well as wait times. Then in October 2021, Disney World's 50th anniversary is starting which will bring even more crowds.
Honestly, if you want to go on Rise of the Resistance sometime in the next year, the best time to do it would probably be in early 2022, January - March. The holiday crowds will be gone and we don't anticipate many people traveling then.
On the negative side, however, the fact is that right now, guests will not experience the "real Walt Disney World experience" if they visit in the next year.
There are safety restrictions throughout the parks, limited attractions, and entertainment offerings, and we just don't feel like it's worth it for the amount of money it takes to visit Disney World right now.
If you are planning to go, however, make sure you ride Rise of the Resistance. This is truly the best ride in Hollywood Studios and it deserves to be visited when in Disney World, I just wouldn't make a special trip down at this time.
FAQs
Currently, guests are limited to one ride per day for Star Wars: Rise of the Resistance. This will eventually change in the future, but for now, enjoy that one ride and come back the next day if you want to go on again.
You are able to get a boarding pass for Rise of the Resistance during 2 separate distribution times throughout the day. 7:00 am and 1:00 pm. The queue should be ready at exactly those times.
For the first time slot, you don't have to be inside Disney's Hollywood Studios, you can be at your Disney hotel or nearby the park.
For the 1:00 pm distribution time, guests must be inside the park to get a boarding pass.
Right now Hollywood Studios is opening at 9:00 am through the rest of 2021.
If the listed opening time for Hollywood Studios is 9:00 am, the gates may open as early as 8:30 am. However, the Virtual Queue for Rise of the Resistance will open at 7:00 am, BEFORE the park opens and being there isn't necessary anymore.
No, not at this time. Disney has used the virtual queue for Galaxy's Edge in the past, but currently, guests can come and go freely from the actual land itself, and the virtual queue is only for the Rise of the Resistance ride.
This depends on what number boarding group you have. If you have numbers 1-40 you should get called in the morning at some point. Higher numbers could push you into the afternoon and evening.
They absolutely can ride it, but they are subject to the boarding group system just like every other guest. Once your boarding group is called, head to the FastPass queue entrance where a Cast Member will then direct you where to go.
Yes you can use Rider Switch for Rise of the Resistance. However, just like guests with a DAS card, both guests wanting to ride Rise of the Resistance need to first join a boarding group. Once their turn is called, proceed to the ride entrance and a Cast Member will accommodate you.
Is This Worth All the Hassle?
While getting to ride Rise of the Resistance can seem like a daunting task, the reality is that it's worth all the hassle to ride because it's THAT good of an attraction!
Ultimately you and your family will have to decide whether you want to go through the necessary steps it takes to ride, but we can assure you that this is like nothing you've ever experienced before and it's the best ride in Walt Disney World.
Overall we are happy Disney decided to use the virtual queue for Rise of the Resistance, though we wished it was more reliable.
We think when used properly it is a huge time-saver and a much more convenient way to ride one of the most popular attractions in theme park history, plus all the others in Hollywood Studios.
We hope Disney continues to make improvements to this system for other big attractions in the future!
That wraps up our coverage of the Virtual Queue and Boarding Groups for Rise of the Resistance. We’ll update you in the coming days to let you know if any other changes are made, which in our opinion is highly likely.
For more information on how the Virtual Queue works for Star Wars: Galaxy's Edge, read our guide here.
Check out our Star Wars: Rise of the Resistance post for a complete guide to the attraction including a walkthrough And all your questions answered.
Your Thoughts
I want to know what you think about the virtual queue in use for Rise of the Resistance...
- Do you think this is a good solution?
- What has been your experience with boarding groups?
Let us know in the comments section below!
If you enjoyed this article, as always I appreciate it if you'd share it with others via social media. I work hard at making this website into a useful resource for you and your family to plan your visit to the Disney Parks and I hope it can help you! Thanks 🙂
My name is Ziggy and I love Disney, everything Disney! I grew up on Disney and it has and continues to be a huge part of my life. I started young when my parents took me to Disney World when I was 18 months old. Little did they know that would be the first of an uncountable number of trips we would take. I have so many amazing memories going to Disney with my family and friends and it has been interwoven into my DNA.
The one thing that you did not make clear is that once you enter the park and get on the app to reserve a virtual spot for one of the boarding Groups, if you are a family of 4 etc, can 1 person secure a boarding pass for all members of their family at that time? Or does each person have to get on the app to secure their own spot in the virtual line?
Thanks for your expertise.
All members (so all four of you) have to have scanned your ticket and went through the turnstiles. You can't just send one person to grab a boarding pass for your entire party if not everyone is INSIDE the park,
Hi Claudia, thanks for the comment. One person in the party can make a reservation for everyone (a family of 4) but everyone has to already have entered the park and scanned their tickets. You can't send 1 person ahead of the rest of the group, they all need to be there
What about a family of 8?
Family of 8 is no problem either
Great info here. This certainly will help with me planning my next trip.
Thanks for the comment Morgan, I'm glad it helped you! 🙂
How is child swap being handled, please? Great information. Thank you!
Thanks for the comment Cindy! I wrote all about the Child Swap in my big Rise of the Resistance post. Here is the URL: https://ziggyknowsdisney.com/star-wars-rise-of-the-resistance-ride-details/
I have a child who has a disability and we get a Disability pass, we can't enter the park at opening times becuase it too much for him. I like to know with the disability pass will we be able to get on the Rise is of the resistance attraction even if they say all boarding passes handed out for the day?
Thank you for the helpful info you post.
We will also have a DAS pass for our daughter but I have read that you still need to secure a virtual boarding pass in the same way with the current system.
Once your boarding pass is called, you can go down the Fastpass line - which will only have people with DAS passes as there are no Fastpasses currently, so should be quick.
That doesn't help you with having to get in the park super early though unfortunately.
Correct!
Thanks for writing John. Unfortunately, all members of your party have to be in the park in order to get a boarding pass for everyone. You can use the disability pass, but you first need to have a reservation and again the only way to do that right now is to be there when the park opens. I wish there was another option, but unfortunately, that's the way Disney has it set up at this time
Hello and thank you for all of the wonderful information. . Do you go through security before you get in line at the gates or is it not until you’ve actually gone into the park? I’m just trying to plan if I should maybe not bring my backpack in the am if you go through security after entering the park. Thank you
Thanks for the question Lindsay! Yes, security is first then you tap through into the park. If you bring a backpack it won't be a problem, I always have one.
So I already have fast passes and dinner reservations booked on my day in Hollywood Studios. Will these reservations block my ability to get a boarding pass? In other words do I need to consider canceling all of my fast passes for the day?
Thank you
Hi Steve, good question. Don't cancel anything, your FPs won't interfere as you have an hour window for those, and your RotR boarding pass will either be an hour or 2. Chances are that your dining reservation will not interfere either and you will be able to do both. In the worst-case scenario if you aren't able to go to dinner, talk with guest services and they will take care of it for you
I'm coming across from Australia to visit the Park in May 2020. If the virtual queue and boarding pass system is still operating by then (quite possibly even on May 4th), will there be wifi available for me to access the app once I'm in the park (as I won't have an American Sim card in my phone?
Hi Darren, thanks for the question! Yes there is Wi-Fi so you should be all set. Coming all the way from Australia is quite the trip, Rise of the Resistance is worth it though, it's really amazing!! Have a great time!
Thank you so much for your excellent blog post, I gave one small question.....do you know what would happen if your boarding pass clashed with an ADR in another part of the park (say Disney Springs).
Thanks for your help.
Sam!
Thanks Sam, I appreciate it. In that case, I don't think you have any option but to cancel one of them. Disney Springs is pretty far to make it back in time if your reservations are right around the same time. Luckily the Disney Springs restaurants are not that crowded usually and when you find out which boarding group you're going to be in that day, you'll have a better idea of knowing if there potentially will be a problem. In that case I'd call the restaurant and ask for a later reservation if possible. hope that helps
Is there a limit on how big your party can be? I have a big family. There's probably 10 of us. Would we need to split our family to sign-up for a boarding group?
Thanks for all your help!
Hi Gigdet, good question. I'm actually not sure on the limit for your group, but I've heard of groups of 10 getting in together so you should be fine. I'll do some asking around
Okay, once my husband and I are in the park and the queue opens how do I literally add him to my boarding pass. How much do we have to type in? Thank you.
Hi Kit, good question. If you are linked together in My Disney Experience, once you go to make your reservation, there is an option to add members to your group. He will show up in there and just add him. It's not that bad, don't worry
Thank you so much for this information. I am going alone next weekend and I had no idea how to work the virtual queue. Do you think being a solo rider is an advantage? Either way, I'm going to try to get there at least an hour early to get a boarding pass.
Thanks Suz, I'm glad you liked the post! I think going solo will help as it will be easier to find a boarding group for you. Good plan, get there an hour early to account for traffic and crowds at the security point.
How many people can I put in one boardingpass? We are a family of 5.
I don't know what the upper limit is exactly Rick, but 5 is no problem at all
Thank you for this post, is the best I have found to understand and get a much clear information about how the virtual queue works and how to be successful getting a boardin pas to RotR.
I got one question. Once your boarding group is called and your are in the real ride line. How long will you be in the real line until get in the ride?
Thank you
Wow Oscuelar, thanks for the great compliment! We do our best to make things easy to understand for our readers. Thanks so much!
To answer your question, It depends but on average you have about 30-40 minutes wait from when you enter the line
Glitches for multiple riders for certain phones or service providers, when logging on for boarding passes. Don't panic if not all riders appear, like what happens to us......
Get to the blue umbrella for help from cast members, they can fix the glitch and other issues.
Yes, the cast members are very helpful when situations like this occur!
Thanks for the info!! Do you know if my entire family needs to be in the park even if only half of us want to ride? Or just the ones who want to ride?
Good question Luara! Only the ones who want to ride have to be in the park. The rest can meet up with you later
If I have Group of 5 and our mydisneyexperience accounts are linked. Should all 5 of us be trying to get a boarding pass for the entire group of 5 at the same time, or is there a technical reason that would prevent any of us from getting a boarding pass for the group?
Good question Ed. If you are all linked with MDE then only one person needs to get the boarding passes for the group. Everyone needs to be in the park in order to do it though so keep that in mind
If two or more people are trying at the same time (trying for the same group) wouldn't there be a better chance of getting a better boarding time depending on who gets through first? Unless two trying at the same time messes up the process.
It seems to be going to backup groups in less than a minute.
I guess you could try to have two people doing it at the same time and see what happens, but I've never tried it and don't know if it would create some kind of error. I personally wouldn't want to risk it. If you try it let me know if it works or not, that could be useful
Hello! I was in a party of 4 that got Group 7 this weekend. All 4 of us attempted to login at the same time and were linked to each other. We got an awesome Boarding Group, but have no idea which one of us was responsible for getting the Group! I got a notification saying I was already part of a group when I went to check out, and I think every one of us got the same message. I hope this helps!
Thanks for the experience Alex! I guess someone else got the passes and you were included. I'll put that in my strategy on the site!!
Do you know how booking a boarding group through a cast member compares success-wise to obtaining one through the app. Spots are often gone in less than 30 seconds so unless CM’s have access to a cache of seats the app users don’t, then I don’t think speaking to a real human being would be of any real help.
Several q’s about the app itself
If you have the app open and are viewing the Galaxy’s Edge page, I’m assuming the JBG icon doesn’t activate on its own once BGs are up for grabs?
What’s the difference between the JBG button on the main page and the JBG button under my status?
What’s the best way to refresh the app as the BG booking window is about to open? I’ve tried quickly moving between the main screen and the “join” screen by using the back button just before open and the JBG button remains greyed out. I had to hard close the app and relaunch to find the JBG icon active, which is of course way too late.
As for suggestions on how to improve the process
I’d create a “booking window” which opens when the park opens and lasts 5 minutes. You register your boarding request and then groups are assigned at random. This would avoid missing out if your app crashes, phone dies, slow fingers, etc
They should also maximise ride capacity by making a best effort to fill every seat at the beginning of every load cycle. Create a standby line and just before the next go, add riders from the standby line
I’d also expand the ride restrictions - twice per park hopper pass duration and twice per month for pass holders.
I think the virtual queue system is here to stay so best to tweak it to make it as fair as possible for everyone who wants to experience the ride.
Hi Rob, thanks for the comment. I'm not sure there is any difference between the two buttons. I've used both with success.
Honestly for refreshing the app it's tough and all about timing. I try to keep my app closed till just before the top of the hour and then i open it. If it's not available i quickly close it and open again so it will refresh. I've found that works mostly.
As for your suggestions, i think those are great. Especially limiting AP holders to not be able to ride every day and give the passes to some tourists isn't a bad idea, and I'm an AP holder. Try to make it as fair for everyone as possible..
There’s a large group of us (16 people, 3 families) going in March. Do you know if group size affects your ability to get a boarding group? I’m hesitant to break up our group in case one or two families got a low boarding group but one gets a high/backup boarding group with minimal chance of riding. I know that nothing is guaranteed, but that would stink for some of the kids if their cousins got to ride but they didn’t, etc.
Good question Rochelle. I'm not sure about the maximum number as I haven't heard it mentioned anywhere. I know of groups that have done 12, so 16 isn't far off. The important thing is that you are all connected. In theory that should be enough. I'd ask a cast member when you get to the park so you can be sure BEFORE the process starts. If I hear the max number I'll let you know!
it makes a difference in creating a boarding party and it takes time to add everyone. By the time you add them it will be too late to get a sub 60 boarding group. I recommend in breaking up into small groups. Every single person in each group should be trying to get the boarding group! The guaranteed boarding groups are selling out in less than a minute. I would keep mini groups to 4 or less. You can then work with disney vip to try to marge the groups if they all have boarding passes
Hello Ziggy,
Thank you for all the useful information you provide to visitors. It enabled me to ride Rise of the resistance on January 23rd by informing me that the opening time had moved from 8:00 am to 7:00 am. However, you should warn visitors not to rely on the WIFI to get a boardind group because it is way too slow. My mother and I tried in vain from 7:00 am to 7:05 with a very recent IPAD and a Android tablet. We used both "My status" and "Join boarding group" buttons to no avail. In frustration, I approached a cast member who tooks us to another cast member who scanned both my Mom's magic band and mine and told us that our boarding group was backup group 109. This all happened with 7 minutes (i.e. by 7:07 am). Thankfully (and contrary to the number you posted above), they went up to backup group 116 on that day. However, it was a little too close for comfort, especially considering the fact that we were at the gates at 5:30 am (and we were far from the only ones there). This warning will be particularly useful to foreigners like me (I'm Canadian) who were not planning on getting a plan to roam in the U.S.
M.-C.
Thanks very much for the comment Marie, I appreciate it. I'm glad it was of help to you. I know it can be crazy in the first few minutes in HS right now, but I'm glad you got on! As for the backup boarding groups, those numbers change all the time depending on the reliability of the ride that day. We've see some big changes recently, so we'll keep updating this. Thanks very much!
The question I have is in regards to getting your tickets scanned. Do the tickets have the persons name on them? Should I buy tickets online beforehand? What happens if I buy them at the park? Will this hamper my ability to get on ROTR? I have a family member who works at Disney. Do complimentary passes work for the virtual que?
Thanks
Hi Stephen, good questions. I would definitely by your tickets beforehand, you don't want to be dealing with that mess on the day you are going to the park. Everything should be in order BEFORE. Your tickets are connected to your My Disney Experience account which means it knows when you enter the park that you are inside. As long as you are connected to your friends and family on the app, you will be ok. If those complimentary passes are connected to your MDE account, they will work.
Hello. My wife and I have a trip to Disneyland planned and already have confirmed reservations for Savi's Workshop and Oga's Cantina as well as dinner later that evening. If we try to get into a boarding group with the app, will the app take into account the times we already have booked and not book us a time for "Rise..." that would conflict with those? Thanks
This is a great question Terry and something that we hope they would take into consideration. We don't have any knowledge if that is the case though. It shouldn't be a problem as you have a big window to come back for RotR. If you have a problem with it you can talk to guest services and they will help out
Since I purchased the tickets for my entire family, I have all of the tickets for my family assigned to my account on the My Disney Experience App. To get a better chance for a boarding group, does each family member need their own account on the My Disney Experience App (with the other tickets linked) or can we all try to access through my account? If I purchased the tickets, how would my family link their individual ticket to their on account on the My Disney Experience App?
Thank you for this article. It was extremely helpful.
Hi Lori, good question and I'm glad you found it helpful. Each member of the family should be able to link their tickets to their accounts. Doing this they should all be able to try for boarding passes on the day you go. In fact this is a great strategy and it will increase you chances of getting a low boarding group number
Hello, so I am sitll confused: do you advise that each person creates an account and that everyone uses the same (main) account?
We’’ll be in the Park in a week. I see that the ride is full by 8:10am. The opening time posted is 8:00am. I am assuming that the park is still opening at 7:00am?
Official opening time right now is 8:00 which is when you can start getting a boarding pass. The gates are opening 30-40 minutes before that to let people in and get ready. I would plan being there no later than that. I hope you get a boarding pass!!
Hi Ziggy
Thanks for keeping this great post up to date with the latest info on RotR.
My question is, I'm in a party of 8 who are all linked in the MyDisneyExperience app. Only 6 of us want to arrive early to get a boarding group. Should we unlink the other (lazy) 2 so as not to have app issues when trying to get a boarding group?
Or do you know if the app is intelligent enough to only make available for boarding linked party members who have also entered the park?
Thanks again
Ian
yes! unlink people not i.lm your group. Each second counts and sorting who needs to be added slows you down. I would recommend splitting you’re group up into 3... everyone should be trying to get a pass for their mini groups then join the groups through a disney vip employee (plaid vest).
Cool. Thanks for the tip Icaris. We'll try that.
Ian
Is it possible if I took my entire family's bands (4 bands) to the park myself, scan in all four and leave them at the hotel and attempt to get a boarding pass? I just do not want to get everyone up at 5:00 AM in hopes to get a boarding pass. If I could just go, try to get one and if I do, go back to the hotel and pick them up, has anyone tried that?
Hi Matthew,
Disney is wise to this and no it won't work. The parks have fingerprint recognition entry that's linked to the park tickets. As mentioned in the blog, everyone has to have entered the park to be try for a boarding pass, so you'd need a way to take their fingerprints and tickets with you.
Regards Ian
Hi Ziggy, thanks for this great article. We have a family of 8 going this weekend. I’m wondering if we have better chances splitting off into groups of 2 or if we should all be selected when trying?
Hi Emily, thanks, I'm glad you enjoyed the article. A family of 8 shouldn't be hard and you actually have an advantage. You should have as many people as possible in your group on their phones at the same time all trying for boarding groups. With that many people you are almost assured to get passes. I hope you have fun!
Hi. This is all interesting information. I'm trying desperately to figure out what my group did wrong this morning. We were at Hollywood Studios by 715 and quickly when through the gate and were there around 730. We did not get at boarding group. We opened the app at 8, but could barely get it to work and by the time it did (at 8:01), all passes were gone. I heard someone say that all boarding groups and backup groups were gone in 41 seconds. Now you are saying that we should have been there an hour before opening. So, Disney seems to know your arrival time and they give preference to those who get through the gate first? I don't know what more I could have done otherwise. Thank you!
Sounds like you went during the holiday?
3 questions:
Is it better to use WiFi or data plan?
Is there a "best" place in the park to stand to get better WiFi or data service?
I am going solo but have several "friends" on my Disney Experience from previous trips. Will having them on my list slow me down? Should I delete them before I go?
Thank you for your excellent review!
Great guide, very helpful, thanks so much!
I just went to Hollywood Studios today (Sat 2/22/20) and they let people in an hour before opening. There were a ton of people milling around when the boarding passes became available. I tried to get away from the crowds and I’m not sure if that helped, but it seems like I was able to get in quickly.
Due to user error of one of my group though, we only got pass 85 (standby). However we were called at 1:45, seems like everything was in good working order today.
A guest experience member told us that the reason they let people in early is because when the line gets too close to the road/tram unloading area, it’s a safety issue and they are required to let people in.
My recommendation besides making sure everyone is connected, is to also make sure everyone understands that you have to add all of your people when trying to get a pass. That’s what went wrong with us ... one person just clicked through as fast as possible and the rest of us couldn’t get a pass because it said he (alone) already had one. He has never booked fast passes, so I guess he didn’t know the process.
Thanks again!
Can you tap into the park at 7:30 a.m. for an 8 a.m. opening, wait a few minutes and then leave the park and go to another park/Epcot or Magic Kingdom for a pre-park 8 a.m. breakfast and obtain a boarding pass at 8 a.m. in a different park?
Hi Trish, that's a good question. You have to actually be in the park though from what I understand. I'll ask around some cast members and see what they say though...
Thank you for your help! I have read in other blogs that yes, you can get a boarding pass outside of Hollywood Studios as long as you have tapped into Hollywood Studios at some point earlier. No one seems to know if you tap into another park if it nullifies your Hollywood Studios tap or not. Thanks again!
Wow. This most likely will be my teenaged boys’ last DISNEY trip. This is giving me a complete panic attack. Ok, we are coming to Orlando after a cruise JUST TO DO HOLLYWOOD STUDIOS for Rise of the Resistance. Of course we want to do the other Star Wars attractions and the rest of the attractions in Hollywood too. I feel like this race for a boarding pass will put every drop of stress back in me that I lost on the cruise. My boys love Star Wars and really one day is all we can afford after a cruise and so I am really rolling the dice. So my take-away is that we all need the app, and push notifications on, we need to practice at home (I can already see their eye rolls to us requesting we practice) and get there an hour early. When you say an hour early, do you mean INSIDE THE PARK AND PHYSICALLY past security and tap points at that hour....or in line to enter the park? Oh man....my husband and I don’t know if we have this in us. Going Monday April 7th. Praying most of Spring break is over because this is when my kids should be back in school but we are ditching a few extra days for this. I swear we all
Watched the Rise of the Resistance on YouTube and my kids were with their jaws to the floor. I seriously will cry if we mess this up. We will have a rental car so just drive there and get to the lot when it’s opened? I see stretching, gym shoes, muscle rub happening on this day. Physical training for HWS. This is madness but you know what????? My kids will be off to college in a few years and they are GOOD dudes. I’m excited and nervous. If you can just answer the question about being an hour early IN the Park or in line. THANK YOU FOR WRITING THAT EVER SO HELPFUL ARTICLE!!! It’s been a few years since we have been there....and had zero idea of what a boarding pass was.
How can multiple people in the group try to get boarding passes if there are children under age 13 in the group?
My Dad is taking my two boys next Tuesday (March 10). It is their first time doing anything Disney. They are not staying on Disney property. It says that there are Extra Magic Hours. Is your advice to still show up 90 min-2 hrs early to get in line? And is there a chance that because there are extra magic hours that even if they try to get a boarding pass for Rise of the Resistance ASAP once they enter the park, they will be all gone before the real gates even open at 8?
Thanks! You have some great advice to get them prepared to go!
for the virtual queue is it best to use the Disney wi-fi or celluar network?
We've used both many times and honestly don't find much of a difference. It was more of a risk being on Wi-Fi when Hollywood Studios was full. Now that the capacity is much lower it is fine. Cell network is fine too if you want
I have such anxiety just reading this post! We have one day/one shot next week at the ride and its all my kids have been talking about! I mean "it will ruin our entire vacation if we don't get on"! LOL!
One question, we are staying close but off property (Bonnet Springs). If we Uber/Lyft, what time should we leave and
do the rideshares have to enter the parking gates? or is there a different drop off area? Any info would be helpful!
Thank you for your post! I've screenshot the steps! fingers crossed!
Hi Kari, hahaha, sorry to give you anxiety, hopefully my tips will help you get on the ride. It's won't ruin your vacation but you definitely need to be prepared if you want to ride. As for your questions about ridesharing... I'd plan on being at HS one hour before opening to be safe. That means you should leave your hotel 1 hour 15 min before park opening which should be at 10:00 am the day you're there. Yes the rideshares enter the same entrance as cars do and drop you off at the same entrance where all the other guests enter the park. It's impossible to miss it. Have fun!
thank you!!!!
Thank you for the info. We are two adults going with 4 kids. 2 of them are 11 years old, so could use our work cell phones to get a boarding group. However, we would only have two Disney accounts. Can two devices be logged into one account or will that screw us up?
Hi Cara, that is a great question and honestly, something that I've never tried before. If both devices let you into MDE at the same time when you are at home, I see no reason why they wouldn't at the park. You might be able to go a little early to the park and see if both devices sign in simultaneously without any problems and go from there. Hope that helps a little, sorry that I haven't tried it before!
I have a flip phone...not a smart phone. I get by with it just fine. It would seem silly to have to get a smart phone just for when I go to Disney world. Is there any way to get the fast pass type or something like it of a ride reservation without having a smart phone?
Hi Harry, you can also get one on a tablet with the MDE app. that can be done from your room before going to the park
Before you would have to select each member of your party, now all friends and family members WHO HAP TAPPED into the park will automatically be checked off when booking your boarding group.
What does who hap tapped mean? Do you need to tap the "select all" box above your name? or will it automatically select all the people you are linked to?
What if you have small children in your group? Will they allow parents to do a "baby swap" ?
Hi - we did everything you said and didn’t get a boarding group. Disney says that multiple people in your group trying to join at the same time can cause technical issues. You may want to check on that yourself, as you may be giving people bad advice that there is no downside to trying on multiple devices.
Hi Jen, thanks for the comment and we are really sorry you weren't able to get a boarding group. As for the multiple people, we have heard mixed things from Disney about it with some cast members saying not to do it but others saying you should. We have tested both strategies dozens of times and by far we've had the most success when everyone in our group tries to get a boarding pass. We've never had technical difficulties unless the wi-fi wasn't working well, and in that case we recommend using your cell data instead. Our experience has always been the more people trying at once, the faster we've gotten boarding groups. Sorry again that it didn't work for you and I'd chalk it up to general technical difficulties (Disney is known for that) and I hope you get to ride next time. Try booking 2 days at Hollywood Studios to be safe that way you have multiple tries
We have been die-hard Disney fans for years (going on 50!)....but that is changing. It is obvious to this Disney veteran that they are simply becoming like all other theme parks. We have a Disney vacation planned this summer but I am sad to say it will probably be our last for a very long time. We are finding it is cheaper to do a trip to Hawaii or other extravagant locations with more perks than to do a Disney trip. Our last trip last year proved to be more stressful than relaxing and not due to Covid. ROTR is just a symptom of a bigger problem with Disney. For us, the incredibly high cost to vacation there has finally outweighed the lost Disney magic. It really is sad to see Disney magic vanish as it has. I feel bad for the next generation who will never really know the true Disney magic.