That virtual queue for Galaxy’s Edge is finally being put to good use as Disney has been using boarding groups for the new attraction Star Wars: Rise of the Resistance since opening day. In fact, if you don’t get a boarding group, you won’t even be allowed to ride!
The Boarding Groups system for Star Wars: Rise of the Resistance has been one of the most frustrating and confusing experiences for many visitors to Galaxy’s Edge since its opening.
Just the thought of having to wake up early in the morning to battle with thousands of other people for a ride, is too much for Disney World veterans, let alone first-time visitors.
In this post, we are going to explain how to use the boarding groups for Rise of the Resistance, answer all your questions, and give you the best strategy to get into the Virtual Queue to make sure you experience this amazing new ride!
(UPDATED): Disney has changed the Rise of the Resistance virtual queue distribution times once again and they are now available at 7:00 am and 1:00 pm daily.
Disney has also made a change to the Rise of the Resistance Boarding Groups procedure and guests can make a reservation without having to go to Hollywood Studios.
Keep reading in the NEWS section of this post for the latest info…
Consider this your Rise of the Resistance Boarding Groups 101 class, and by the time you finish reading it, you will know everything you need to so that you can have as seamless of a visit to this amazing new ride as possible.
We’ll also continue to update this post as much as possible so you have the most up-to-date information on boarding groups for Rise of the Resistance.
We expect that the Virtual Queue system for Rise of the Resistance is only the beginning, and soon even more attractions will be using it. So, it’s best to get familiar with it right away.
Trust us, Star Wars: Rise of the Resistance lives up to the hype, and it will be totally worth the extra hassle it takes right now to get to experience it!
Make sure you also check out our 1-Day Hollywood Studios Itineraries and Touring Plans (we have 2-Day ones too) which will give you all the information you need to plan your entire day.
Before we get started, make sure to sign up for our FREE Weekly E-Mail Newsletter. There we bring you the latest updates on the Rise of the Resistance Boarding Groups. You can sign up here: Join our E-Mail Newsletter
NEWS 12/15/20: Rise of the Resistance Changes Boarding Pass Procedure
It’s no secret that getting a boarding pass for Rise of the Resistance has been one of the worst experiences in a Disney park since the ride opened. Thankfully that is changing and is taking a new approach to the Virtual Queue for that ride.
Starting December 20, 2020, Disney has announced distribution times for the Rise of the Resistance virtual queue will take place at 7:00 am and 1:00 pm daily.
Instead of having to wake up early and be inside Hollywood Studios to make your reservation, at 7:00 am each morning guests will now be able to get a Rise of the Resistance boarding group from their resort, or any other place nearby.
This will make for a much less frustrating experience and guests will know before going to Hollywood Studios whether they have a boarding pass or not.
Here is the breakdown:
- Guests with a valid ticket or annual pass and a Disney Park Pass reservation for Disney’s Hollywood Studios will be able to access the virtual queue system and check for an available Rise of the Resistance boarding group starting at 7:00 am on the day of their park reservation. This can be done before you leave your Disney resort hotel, or wherever else nearby you might be at that time.
- If you weren’t able to get a boarding group at 7:00 am, the virtual queue will reopen daily at 1:00 pm for another chance. During this second wave of reservations, guest guests must be inside Disney’s Hollywood Studios, and access to a boarding group is subject to availability and not guaranteed.
We certainly think this is a better idea than what Disney has been doing up to this point and it should relieve some of the frustration commonly found among guests.
The only problem is that right now guests are still tied-down to visiting Hollywood Studios on the day they have a park reservation. That means if you wake up at 7:00 am and don’t get a boarding group, you can’t go to another park and try Hollywood Studios another day.
You are still stuck going there with the hope of getting a boarding pass at 1:00 pm.
We’re hoping that Disney will change their policy and start letting guests who didn’t get a boarding pass for Rise of the Resistance, switch their park reservations at Hollywood Studios to another day.
That would be the best solution if possible, though we don’t know how feasible it is. If you wanted to change to the Magic Kingdom for example that morning, that park might already be at capacity for the day. This issue might not be resolved until park hopping comes back to Disney World.
As far as the location, the wording from Disney says “wherever else nearby you might be at that time.” How far away can you be to still make reservations? Do you have to be on Disney World property?
From everything we’ve tested so far, you can be off Disney World property and in the Orlando area and still have access to the virtual queue. We’ve even heard of someone getting in who lives 3 hours away!
Disney also recently addd a plexiglass shield to the Rise of the Resistance ride vehicles, which should roughly double the overall ride capacity per hour, and ultimately mean more people per day getting on the attraction.
These new changes to the Rise of the Resistance boarding passes go into effect November 3, 2020. We’ll report back and let you know how it goes.
What are the Virtual Queue and Boarding Groups?
Disney created the Virtual Queue to give guests the opportunity to enter boarding groups without having to wait hours in line for their desired attraction. This means you can save a spot in line, go do something else, then come back when your turn is ready.
Disney started implementing the virtual queue in Disneyland and then later in Hollywood Studios for the openings of Star Wars: Galaxy’s Edge. It was used a little bit, but there was never the tremendous demand for Star Wars Land as originally thought and so it was phased out after a few days of operation.
That, however, has changed since the opening of Star Wars: Rise of the Resistance. Crowds for this new ride have been so large, that Disney immediately started using the boarding groups starting on opening day in Hollywood Studios, and it’s been necessary ever since.
You can’t ride Rise of the Resistance at this time without a boarding pass, so it’s crucial you understand how the system works before going.
The Disneyland version of Rise of the Resistance is also using boarding passes, and while the strategy is slightly different there, the basic rules still apply in both parks.
Read our guide to Disneyland’s version of Rise of the Resistance for more specific info on the crowds and boarding groups there.
Make sure to stay updated here for the latest strategies and what differences there are for Boarding Groups between the two parks.
How Do Boarding Groups Work for Rise of the Resistance?
There are two ways to join a boarding group and the virtual queue:
- From outside the Disney park before it opens (7:00 am).
- From inside the park in the afternoon for the second round of boarding group distribution (1:00 pm).
You or members of your group no longer have to be inside the park front entrance before they can get into the Virtual Queue.
That’s right, you now can join the virtual queue and get your rise of the resistance boarding pass without even going to the park. This is a new change and different than when riding during the first 11 months of operation.
Starting at 7:00 am each morning, guests who have valid theme park admission and a Disney Park Pass reservation for Disney’s Hollywood Studios that day can access the Virtual Queue system using from their Disney resort hotel or a nearby location.
Rise of the Resistance boarding groups are only accessible via the My Disney Experience mobile app.
If you want to get a Rise of the Resistance boarding pass at the 1:00 pm distribution time, reservations can NOT be made from outside the park. You will need to be INSIDE Hollywood Studios, just like in the past.
- IMPORTANT – Guests will NOT be able to book a Rise of the Resistance boarding group if they are coming to Disney’s Hollywood Studios as their second park of the day by using the park hopper option. It only works if you make Hollywood Studios your FIRST park of the day and have a Park Pass reservation.
How to Do It
Here are the steps you need to enter a boarding group for Rise of the Resistance:
- At 7:00 am sharp, open My Disney Experience and go to: “Star Wars: Rise of the Resistance – Request Access with Virtual Queue”. (This is available at 7:00 am or later, if you try it before it won’t work).
- Click on “Join.” You will then see the boarding status of Star Wars: Rise of the Resistance and if boarding groups are still available.
- If boarding groups are available, tap the “Join Boarding Group” button.
- On the next page, select any names from your party that you want to be in your boarding group and then press “Join.”
- You will then be given a boarding group number and an estimated return time. When your number is called, proceed to the entrance of Rise of the Resistance.
- Make sure to download the My Disney Experience app BEFORE going to Hollywood Studios. Technical issues can happen with electronic devices, so make sure your account works and you are already logged in before heading to the park. This will save you valuable time once you are there.
- Make sure you have your Park Pass booked for Hollywood Studios on the day you are planning on going.
- We also recommend booking multiple days for Hollywood Studios since you might not get a boarding pass on the first day. This assures the best chance of riding.
- As an alternative way to access the Rise of the Resistance virtual queue, tap the “Menu” button inside My Disney Experience and then tap on the “Virtual Queues” icon. Once there, tap “Join Virtual Queue.”
If a Distribution Time Has Filled?
If you try for a Rise of the Resistance boarding pass and are unsuccessful at the 7:00 am distribution time, you can always try again at the second distribution at 1:00 pm.
- REMEMBER: You need to be inside the park to get a boarding group during the 1:00 pm distribution.
If there is no more room in the Virtual Queue for a particular distribution time, a message will show on the “Join Virtual Queue” screen saying that distribution time is complete. This happens first at the 10:00 am a window, then again at 1:00 pm.
Once distribution for the 1:00 pm window is complete, capacity for the attraction that day is finished.
How Do I Know When My Boarding Group is Ready?
Checking whether your turn is ready in the Rise of the Resistance virtual queue or not can be done either by checking your status in My Disney Experience or looking at the information boards throughout the park.
You can check if it is your boarding group’s turn by looking at the same “Star Wars: Rise of the Resistance – Request Access with Virtual Queue” screen in My Disney Experience and looking at “My Queues.”
The green indicator bar will give you an idea of how close you are for your group to be called.
- You have 1 hour to return from when your boarding group gets called.
One change Disney has recently made to the Virtual Queue system is it no longer tells you which boarding groups are currently boarding. It does, however, tell you your “Estimated Return” time. This number counts down the approximate remaining minutes until your group is called.
We find this to be a much better way of letting guests know how much longer they have to wait than just listing a boarding group number.
If you enable “Push Notifications” for My Disney Experience, you will get a message across your mobile phone screen which will tell you right when your boarding group is ready.
With the recent changes, we have found automatic notifications don’t always work. We still recommend checking how much time you have left manually from time to time, just in case your push notifications aren’t working for some reason. You definitely don’t want to miss your turn!
When your group is boarding you’ll see the message displayed in the Virtual Queues section of the app: “It’s Time, Head to the experience by: (insert time).” When you see your group numbers ready, head to the queue to board the ride.
When you arrive at the attraction queue, Cast Members from Batuu are stationed outside checking guests’ Virtual Queue status with iPads. Once you are confirmed, you can go in.
Does Everyone Have to Be in the Park to Join a Boarding Group?
No, at least not for the first distribution time of the day. This has changed recently and now you can make reservations in the virtual queue from outside the park, even from your Disney hotel or a nearby location.
If you want a boarding pass for the second distribution time at 1:00 pm, all members of your party must be inside Hollywood Studios in order for you to add them to the virtual queue for Rise of the Resistance.
That means they must go through the turnstiles scanning their MagicBand and park pass reservations.
Unfortunately, this means you can’t send one member of your party early to get a boarding pass for everyone else, you all need to be there.
Do All Guests Have to Have the My Disney Experience App?
Each member of your party does not have to have the My Disney Experience app, but they need to at least have to be registered in the My Disney Experience system, and linked to the account of whoever is making the reservations, BEFORE reserving a boarding pass.
Even if your friends and family are in the park with you, you won’t be able to make a reservation for them until their accounts are linked to yours.
All adults with a smartphone should have their own My Disney Experience account which will then be easy to link to your own. Others who don’t have their own account, such as children, should be added to your account as guests.
Again, do all this BEFORE even going to Hollywood Studios so you aren’t panicking once you are there.
Once you are in the system and making your reservations in the Virtual Queue, just link whoever you want to include from the list of your family and friends, and you are good to go.
Disney recently made a helpful change to how Friends and Family are connected to your boarding group. Before you would have to select each member of your party, now all friends and family members who hap tapped into the park will automatically be checked off when booking your boarding group.
That is a nice timesaver and helps simplify the process so you don’t have to look for them yourself.
My App Isn’t Working. What Do I Do Now?
The worst-case scenario happens and My Disney Experience (or Disneyland app) isn’t working right when you are trying to reserve your boarding pass for Rise of the Resistance. What should you do?
Luckily, there are plenty of Disney Cast Members who are part of the Guest Experience Team that can be found throughout Hollywood Blvd, who can help you to fix your issue and get a boarding pass.
The Guests Experience Team can be spotted by their blue shirts and are more than willing to help you solve your problem.
Should I Use Wi-Fi or My Cell Network When Getting a Rise of the Resistance Boarding Pass?
This is one of the most asked questions we get. Even though we’ve done both and very rarely had a problem, we think using your own cell network gives you a better chance of getting a boarding pass.
By default, if you have your Wi-Fi turned on, your phone will probably connect to Disney’s network. Most of the time it’s worked for us, but it can be risky since Disney’s Wi-Fi is sketchy and at times doesn’t work.
That’s why we say to use the cell network on your phone.
It’s usually a more reliable connection and is better equipped to handle thousands of other data requests simultaneously, something we can’t say is always true about Disney’s network.
Those extra seconds could mean the difference in riding or not.
Backup Boarding Groups
Disney has also introduced a “Backup Boarding Groups” system. Regular boarding groups start filling up as normal every morning, immediately upon park opening. However, there are now additional “Backup Boarding Groups” that additional guests can be put into, giving them the opportunity to ride.
If Rise of the Resistance is running efficiently during that day and all the guests in the regular groups ride before the end of park hours in Hollywood Studios, Disney is then queuing up guests from the backup groups. This means that those guests then have the possibility to get to ride Rise of the Resistance.
Again, those riders only get called if the original boarding groups move through the attraction and there is still time left that day.
Right now it seems that Disney is counting boarding groups from 1-60 (approximately) as “Regular Boarding Groups” and if you get one of those numbers you are almost guaranteed to ride. The “Backup Boarding Groups” include groups higher than that, and those are not guaranteed to ride that day.
(The number of assigned “Regular Boarding Groups” is much lower than before when as many as 200 or more groups could ride in one day. We’ll keep an eye on this and update you when we have more info.)
Or course if you do get called from the backup group to go on Rise of the Resistance, that time will be in the evening.
Distribution of these Backup Groups happens when the normal distribution groups give out all remaining regular boarding passes. It’s also not guaranteed these backup groups will be available every day.
Our strategy is a little bit different now than before the park closure. There are multiple windows to book a boarding group and with the option to join before going to the park, it’s not necessary to get there so early.
You won’t need to arrive many hours before opening like in the beginning.
How to Get a Low Boarding Group Number
Mere seconds are what separate you from getting a low boarding group number or a high number, or worst of all, not getting a boarding group at all.
Here is what we’ve found to be the best way to secure a boarding group to begin with, and to get a low number if everything goes right.
This might mean the difference between riding Rise of the Resistance in the morning and having the rest of your day free to do whatever you want or having to stay in the park until the afternoon just because you are waiting for your turn to be called.
Have Multiple People Getting Boarding Groups
This is the first part, and the most important. If you are with a group of people, even as small as two, you DO NOT want to only have one person attempting to get a boarding pass with My Disney Experience while the others are standing there, hoping for a miracle.
Get everyone in your group who is capable of using a smartphone on the My Disney Experience app, trying to get a boarding pass for Rise of the Resistance.
The reason for this is it’s far too easy for someone to make a mistake or have the My Disney Experience app freeze upon you. If that happens, you can forget about a low number boarding group, and possibly forget about ANY boarding group at all.
Don’t leave it all up to one person, especially if this is your only day on your vacation you have to visit Hollywood Studios.
The first person to secure boarding passes for the group will get the confirmation. At that point, anyone else who attempts after the passes are secured will just get a message saying they are already in a group. No harm done and no downside for you.
If you do just this, you will greatly increase your odds of getting passes and a low number at that.
Your Timing is Crucial
Once you have everyone on board to get a boarding group, the timing in which you open the My Disney Experience app will be critical to whether or not you can get a low number boarding group.
We recommend opening the My Disney Experience app 5-10 seconds before the official virtual queue opening time.
This is approximately how long it takes to load the app up to the home screen, depending of course how fast your phone is.
- Once the page loads hit the “Star Wars: Rise of the Resistance – Request Access with Virtual Queue” button, bringing you to the next page.
- There if the “Join Boarding Group” button is RED, then click it and join a boarding group.
- If it’s not red, then quickly swipe down on the screen which should refresh the page. Do this until given the option to join the Virtual Queue. From there you should be able to click “Join Boarding Group.”
- Repeat until it works.
TIP: Run some tests at home first to see how many seconds it takes.
Even though you won’t actually be able to join a boarding group from home, it will get you familiar with the app and how the whole process works, which will be invaluable to your success in scoring a low boarding group.
You don’t want to leave this to chance.
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How Many Times Can I Ride Rise of the Resistance?
Even after the Disney parks reopen, guests are limited to one ride per day on Star Wars: Rise of the Resistance.
In the beginning, guests who arrived early were able to ride multiple times, and many other guests were locked out, finding all boarding groups filled for the day.
Now if you try to get a second boarding pass, a notification will show up on My Disney Experience telling you you’ve already been on the ride that day and you will have to try another day if you want to ride again.
This might change in the future, but for now, you can only ride once.
What Time Do Boarding Groups Open?
There have been quite a few rules for Rise of the Resistance and the Virtual Queue since it opened in December 2019.
In the beginning, guests were able to join a Rise of the Resistance boarding group as soon as they entered the park. The virtual queue didn’t work from outside the park, but only when you pass through the tap points of the park entrance can you join a boarding group.
Then for months, Disney was only opening the virtual queue at the park’s listed opening time, even if they opened the gates to let guests in earlier than that to let people in line.
Disney has modified the rules and now Star Wars: Rise of the Resistance has 2 times per day to book boarding passes in the Virtual Queue:
- 7:00 am
- 1:00 pm
However, during the 7:00 am distribution time, guests can reserve a spot in the virtual queue from OUTSIDE the park.
Boarding groups are available to ALL GUESTS at the same time, exactly at 7:00 am and 1:00 pm each day. This is a HUGE change and means getting into a boarding group is now completely different.
This change started November 3.
At least this means you won’t have to be at the park entrance at 5:00 am like in the early days, or even at rope drop. That used to be the only way you could get to ride Rise of the Resistance. Getting up that early is no longer necessary.
Obviously, it’s still optimal to get a boarding pass during the first booking window. With boarding passes split across two booking windows, if you don’t get a pass for the first group at 7:00 am you can try again at 1:00 pm.
Our recommendation is that since boarding passes still run out extremely fast (within seconds), you still want to be online for that first booking window at 7:00 am if it’s really important to you to get on this ride.
What Time Do They Open the Park?
This is much less important after the recent changes, and it doesn’t matter what time you get to the park (at least as far as Rise of the Resistance is concerned) as long as you are there in time for your boarding group.
If you are interested in other Hollywood Studios attractions like Smugglers Run, Slink Dog Dash, etc, we still highly recommend arriving for rope drop, as you will have a big advantage with those rides.
Right now through the Winter, Disney is opening Hollywood Studios at 10:00 am.
However, even though Hollywood Studios has a later opening time, remember that the first boarding groups are accessible starting at 7:00 am from outside the park.
Disney is allowing guests to enter the park about 30 minutes before the official park opening time. We are unsure if this will continue and if guests will keep getting let into the park before 10:00 am or not, but it’s a good idea to allow guests to practice distancing.
The important takeaways are:
- There are 2 Boarding Group Distribution windows: 7:00 am and 1:00 pm.
- You no longer have to be inside the park to reserve a boarding group for the first distribution time of the day.
- All members of your group have to be inside the park to enter the virtual queue for the second distribution time.
- Be there for rope drop if you are interested in riding the other park attractions.
- You have a much better chance of riding Rise of the Resistance if you try for a boarding pass at 7:00 am, rather than showing up later.
What Time Do Boarding Passes Run Out?
First off, it’s important to note that there are two kinds of boarding passes for Rise of the Resistance:
- Regular boarding passes which guarantee a ride on Rise of the Resistance that day.
- “Backup” boarding passes which give you the possibility to ride, but are not guaranteed.
So far since reopening, the guaranteed regular boarding passes for Rise of the Resistance have run out every day within minutes of the official virtual queue opening time. Recently it’s even been less than 1 minute after opening the Virtual Queue.
That means if the opening time is at 7:00 am, expect passes to run out by 7:01 am, or earlier.
If the park opening time is 8:00 am, expect passes to run out by 8:01 or earlier. Yes, we know this is insane!
When it had a 6:00 am opening it was the same thing and they sometimes sold out in less than 1 minute at 6:00 am!!
Here are some of the recent closing times for the Regular Boarding Groups:
- 11/12/20: 7:00 am
- 11/11/20: 7:00 am
- 11/10/20: 7:00 am
- 11/9/20: 7:00 am
- 11/8/20: 7:00 am
- 11/7/20: 7:00 am
- 11/6/20: 7:00 am
- 11/5/20: 7:00 am
- 11/4/20: 7:00 am
- 11/3/20: 7:01 am
*We will continue to update this as we get more info.
Keep checking the Hollywood Studios hours to make sure you know what time the park opens on the day you go. Keep checking it up to the day before, because Disney continues to modify the schedule.
Now of course those are the numbers for just the first distribution time slot at 10:00 am. What about the 1:00 pm time slot?
Afternoon virtual queue distribution has been selling out equally as fast as the morning and groups are usually filled within 30 seconds to 1 minute of the Virtual Queue opening.
Again, we are talking about the regular boarding passes for Rise of the Resistance, the ones that guarantee you a spot that day.
There is also the possibility to get a “Backup Boarding Pass” which only are distributed AFTER all the original boarding groups have been given out. These are typically groups 126 and higher. *(Before the closure)
While Disney had been good at getting a lot of people through the backup groups every day prior to the closure, backup groups haven’t been as much of a factor recently.
It’s important to remember that you aren’t guaranteed to ride if you are in one of those groups. If Rise of the Resistance experiences more downtime than usual, it affects how many people can ride per day.
Backup groups are distributed in the second booking window, and sometimes are not distributed at all depending on how the ride is running that day.
While it’s possible you will get to ride Rise of the Resistance if you are in a backup boarding group, we still feel it’s safer to be in one of the regular boarding groups, which means arriving early.
Honestly, if you’re coming all the way to Disney World and really want to ride this, is it going to make that much difference getting up 30-40 minutes earlier to ensure you are in the park before it opens and get one of the regular passes? If you are going to do it, do it right!
Does Hollywood Studios Open at the Same Time for All Guests?
Yes. No matter if you are staying at a WDW resort or staying off-site, Hollywood Studios opens at the same time for all guests. This isn’t a perk guests get for staying on-site.
Boarding Groups Strategy
We think incorporating the virtual queue for Rise of the Resistance has been one of the most difficult guest experiences in the Disney parks maybe ever. While it’s a very good idea, technical issues, frequent closures of the ride and the overwhelming popularity of it have turned getting a Rise of the Resistance boarding group into a nightmare.
That doesn’t mean it can’t or won’t work better in the future, but a lot of changes need to be made. Thankfully, Disney has started listening to guest complaints and things look like they are getting better.
Here are some more answers to general strategy for using the virtual queue for Rise of the Resistance:
What Day of the Week is Best for Visiting Hollywood Studios for Rise of the Resistance?
Before the closure, weekdays (Monday – Friday) were by far the best days of the week to visit Hollywood Studios for Rise of the Resistance.
Usually, we would say to avoid going on the weekends (Saturday and Sunday). This is when the locals who normally have to work also want to go on Rise of the Resistance, and therefore you’ll be fighting both tourists and locals.
However, since there are a limited number of guests who can visit the park each day, it doesn’t matter which day of the week you go at this time. You might even have better luck on the weekend since more people are visiting the other parks.
What Time Do I have to Arrive at the Park?
The short answer is: Whenever you want. Getting there before the park opens is no longer necessary for Rise of the Resistance.
To ride Star Wars: Rise of the Resistance you have two options:
- Get a boarding pass at 7:00 am during the first distribution group.
- Go later, in time for the 1:00 pm distribution.
Each of these options has different positives and negatives, but before we go into more detail, we want to make it clear we still think arriving early is the best overall option for touring Hollywood Studios.
It just isn’t needed if you are only interested in riding Rise of the Resistance.
Historically, regular boarding passes have sold out every day within the first few minutes of the park opening time. That means if you waited to show up until the official opening time or shortly after, there is a good chance you won’t get one and might end up not riding Rise of the Resistance that day.
Things are still in motion a bit as Disney continues to modify the experience, but here are some new factors to take into consideration.